We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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This item must not be dyed or sprayed with chemicals (i.e. perfume, oils, etc.)
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Original tags and accessories must be included
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Proof of purchase is required
Certain items may not be eligible for return, including:
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Sale or clearance items
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Personalized or custom-made products
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing may take 5-7 business days, depending on your payment provider
Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery with details and photos if applicable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at shafalieseastwestfashions@gmail.com. We’ll make it right as quickly as possible.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
How to Start a Return
To initiate a return, please contact us at shafalieseastwestfashions@gmail.com with your order number and reason for return. Do not send items back without prior approval.
Contact Us
If you have any questions about our Return, Refund & Exchange Policy, reach out to us at shafalieseastwestfashions@gmail.com.
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